Are you searching for a flexible, rewarding job that allows you to work from the comfort of your home? Amazon, a global leader in e-commerce and innovation, is offering the chance to join their team as a MyHR Live Support (MHLS) Advisor. This role is designed for individuals who thrive on delivering exceptional service, solving complex problems, and supporting Amazon employees worldwide.
Job Key Details
| Job Title | MHLS Associate (L3) |
| Contract | 12 Months (Amazon Payroll) |
| Work Type | Remote |
| Shift | Rotational 24/7, including night shifts |
About Amazon India Development Centers
The Amazon India Development Center (AIDC) began its journey in Bangalore in 2004, later expanding to Chennai and Hyderabad. AIDC plays a pivotal role in Amazon’s global operations by leveraging the abundant talent in India to develop, test, and manage technologies, products, and services. These efforts support millions of customers and employees worldwide, contributing to Amazon’s reputation for excellence.
A Look at the MyHR Live Support Team
At Amazon, each day is seen as a new opportunity, embodying the philosophy of Day 1 thinking. This dynamic mindset drives the company’s goal to become the Earth’s Best Employer, and the MyHR Live Support (MHLS) team plays a crucial part in this mission.
The MHLS team provides HR assistance to over 1.5 million Amazon employees globally, addressing queries related to time-off, relocations, pay, employment verification, benefits, and much more. By focusing on quick, accurate, and empathetic solutions, the team ensures employees feel valued and supported throughout their Amazon journey.
Your Role as an MHLS Advisor
As an MHLS Advisor, you will be a key contributor to Amazon’s mission of delivering world-class HR support. You’ll handle live phone calls and chats, offering real-time solutions to employee concerns. This role requires excellent communication skills, quick thinking, and the ability to manage sensitive information with professionalism and confidentiality.
Key Responsibilities:
- Handling High-Volume Contacts: Engage in live phone and chat interactions, resolving queries with a focus on customer satisfaction.
- Problem-Solving: Use internal resources like FAQs and standard operating procedures to address employee concerns.
- Empathetic Communication: Build trust through personalized and understanding interactions, tailoring solutions to individual needs.
- Urgent Issue Management: Respond to time-sensitive concerns with accuracy and attention to detail, even when information is limited.
- Collaboration: Work with partner teams to resolve cross-functional issues and recommend process improvements.
- Adherence to Metrics: Maintain performance standards in areas such as response time, resolution rate, and customer satisfaction.
- Shift Flexibility: Support a 24/7 operation with rotational shifts, including night and weekend schedules.
Who Can Apply?
This role is open to applicants residing in specific states of India: Andhra Pradesh, Telangana, Karnataka, Tamil Nadu, Maharashtra, Uttar Pradesh, Delhi, Punjab, Rajasthan, Kerala, and West Bengal. It is a 12-month contract role under Amazon payroll, providing a stable work-from-home opportunity.
Requirements for Success
Basic Qualifications:
- Education: A Bachelor’s or Master’s degree in any discipline.
- Experience: 0-10+ years in customer service, HR, or similar fields.
- Language Skills: Excellent verbal and written communication in English, with proficiency above 85%.
- Schedule Flexibility: Willingness to work in a rotational shift environment.
- Internet Connection: A reliable connection with speeds between 50–100 Mbps before onboarding.
Preferred Qualifications:
- Experience: Over five years in customer service or HR roles.
- Knowledge of US Labor Laws: Familiarity with US leave and disability regulations.
- Problem-Solving Skills: Ability to handle complex employee matters with empathy and discretion.
- Multitasking: Proficiency in managing multiple priorities in a fast-paced environment.
- Confidentiality: Commitment to maintaining data privacy and handling sensitive information with care.
Why Choose Amazon?
Working at Amazon is more than just a job—it’s an opportunity to make a global impact. Here’s what makes this role special:
- Global Reach: Be part of a team that supports Amazon employees across various countries, contributing to their satisfaction and success.
- Professional Growth: Gain valuable experience in HR and customer service while working for one of the world’s most admired companies.
- Inclusive Culture: Amazon fosters a welcoming and inclusive workplace, celebrating diversity and ensuring equal opportunities for all employees.
- Flexibility: Enjoy the convenience of working from home, balanced with a collaborative and supportive virtual environment.
Work Schedule and Shifts
Amazon’s MHLS team operates 24/7, which means you’ll need to adapt to rotating shifts. This includes night shifts and weekend schedules, with changes every 3–4 months. You’ll have two consecutive days off each week, which may also rotate periodically.
A Culture of Inclusivity
Amazon is dedicated to fostering a workplace where everyone feels empowered. The company adheres to strict data privacy standards and provides reasonable accommodations for applicants and employees with disabilities. If you need support during the hiring process, visit Amazon Accommodations for assistance.
How to Apply
If you’re excited about becoming part of Amazon’s MHLS team and are ready to take on a role that combines HR expertise with excellent customer service, don’t wait—apply today! For more information on Amazon’s hiring process, visit the company’s official careers page.
The MHLS Advisor role is an excellent opportunity for individuals passionate about customer service and HR. By joining Amazon, you’ll contribute to improving the work experience of over a million employees worldwide while enjoying a fulfilling, flexible career. If this role aligns with your skills and aspirations, Amazon is waiting to welcome you aboard.
FAQs
1. What does the role of an MHLS Advisor involve?
As an MHLS Advisor, you will assist Amazon employees globally by resolving HR-related queries via phone and chat. This includes addressing time-off, benefits, compensation, and other HR issues.
2. Is this position fully remote?
Yes, this is a work-from-home role available to candidates from specific locations in India.
3. What shifts will I be working?
The role requires rotational 24/7 availability, including night shifts. Shifts and weekly off days may rotate every 3-4 months.
4. What is the minimum educational qualification required?
Candidates must hold a Bachelor’s or Master’s degree.
5. Is prior experience mandatory?
While 0-10+ years of experience is acceptable, candidates with 5+ years in HR, customer service, or contact center roles are preferred.
6. Do I need to provide my internet connection?
Yes, candidates must have a stable internet connection with a minimum speed of 50-100 Mbps.
7. Will I receive training for the role?
Yes, Amazon provides comprehensive training to ensure you are well-equipped to handle employee queries effectively.
8. Are there opportunities for career growth?
Amazon fosters a culture of continuous learning and development, offering ample opportunities for career advancement.
9. Can I apply if I’m not located in the listed states?
Currently, this role is only open to candidates residing in the specified states.
10. What kind of employee data will I handle, and how is confidentiality maintained?
You will manage sensitive employee data, including personal details and HR-related matters. Maintaining confidentiality and adhering to Amazon’s strict data privacy policies is essential.