Are you looking for an exciting remote opportunity in customer support? Aircall is hiring now for a Remote Customer Support Specialist role, offering a great chance to work with a global team. If you have strong communication skills, technical aptitude, and a passion for customer service, this could be the perfect role for you!
About Aircall
Aircall is a leading cloud-based communication platform that has revolutionized business calls by providing accessible and collaborative technology. With over $220 million in investment and a growing customer base of 20,000+, Aircall is a company that values innovation and teamwork. The company has global operations in major cities like Paris, New York, San Francisco, Sydney, Madrid, London, and Berlin, offering employees a dynamic and supportive work environment.
Remote Customer Support Role Overview
As a Customer Support Specialist, you will be the frontline advocate for customers, ensuring they have the best experience using Aircall’s services. Your role will involve identifying and troubleshooting customer issues, providing product education, and recommending technical solutions. You will work closely with the global support team to address concerns efficiently and maintain high customer satisfaction.
Key Responsibilities
- Provide prompt and effective customer support through various communication channels.
- Identify, troubleshoot, and resolve technical issues for customers.
- Educate users about Aircall’s features and functionalities.
- Escalate complex concerns to the appropriate teams for resolution.
- Ensure customer satisfaction by maintaining a high level of professionalism and responsiveness.
- Collaborate with internal teams to enhance product support and customer experience.
Work Schedule & Requirements
- Location: Remote, must be based in India.
- Work Hours: Shifts scheduled between 12:00 PM to 11:00 PM IST (8-hour shifts with a 1-hour break).
- Weekends: Required to work on both Saturdays and Sundays, with two weekly offs on weekdays.
- Experience: Minimum of 1 year in a SaaS B2B customer support role or similar experience.
- Language Skills: Fluency in English is mandatory. Additional language skills in Spanish or French are a plus.
- Technical Skills: Basic understanding of CRMs, ticketing systems, and strong troubleshooting abilities.
- Soft Skills: Excellent communication, problem-solving mindset, time management, and empathy.
Why Join Aircall?
- Exciting Growth Opportunities: Be part of a rapidly growing tech company.
- Work-Life Balance: Aircall values employees’ well-being.
- Learning Environment: Gain hands-on experience in customer support and technical troubleshooting.
- Global Team: Work with diverse professionals from 45+ nationalities.
- Competitive Salary & Benefits: Health coverage, commute and meal benefits, and sports perks.
Diversity, Equity & Inclusion at Aircall
Aircall is committed to fostering an inclusive work culture. The company embraces diversity, ensuring equal opportunities for employees of all backgrounds. They encourage open conversations and continuously work towards making the workplace more inclusive and equitable.
How to Apply?
If you’re looking for a remote Customer Support Specialist role, now is the perfect time to join Aircall! Take advantage of this opportunity to work in a fast-paced, global environment where your skills and contributions will be valued. Apply today and start your journey with Aircall!
For more details, visit the official Aircall careers page and submit your application.
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