Are you a driven and enthusiastic individual with a passion for delivering exceptional customer service? Do you possess a flair for communication, along with a desire to grow professionally in a supportive and dynamic environment? If so, we have an exciting opportunity for you to join our team as a Business Manager.
This is an entry-level position, perfect for candidates with 0 to 1 year of experience. It offers an excellent chance to build your career in a work-from-home setup while making a significant impact through outstanding customer service. Night shifts are a key aspect of this role, ensuring seamless operations and superior customer support for our clients across different time zones.
At Cognizant, we strive to provide an enriching environment where your contributions are valued, and your professional growth is prioritized. As a Business Manager, you will play a vital role in the company’s mission to ensure customer satisfaction, streamline operations, and deliver exceptional service.
Key Job Description
Company | Cognizant |
| Job number | 00061949815 |
| Job category: | Technology & Engineering |
| Travel required: | No |
| Employment type | Full-time |
| Work model: | Work from Home |
| Location: | Bangalore / India |
Table Of Contents
Qualifications
- Excellent communication skills to effectively engage with customers.
- Strong problem-solving abilities to resolve customer issues promptly.
- Attention to detail for maintaining accurate records and documentation.
- Ability to work independently and manage time effectively.
- Proficiency in using customer service software and tools.
- Positive attitude with a customer-focused approach.
Certifications Preferred
- Customer Service Excellence Certification or an equivalent qualification.
Key Responsibilities
As a Business Manager, your day-to-day tasks will be varied, offering the opportunity to develop valuable skills in customer service, management, and operations. Your responsibilities will include the following:
Managing Customer Inquiries:
- Respond promptly and accurately to customer queries via various communication channels, including phone, email, live chat, and social media.
- Maintain a courteous, professional, and empathetic tone in all customer interactions to enhance satisfaction levels and resolve customer concerns effectively.
- Offer proactive communication to customers, ensuring they are fully informed of progress, solutions, and company updates.
- Develop a deep understanding of the company’s products, services, and policies to address customer inquiries with precision and confidence.
Delivering Excellent Customer Support:
- Provide timely, effective solutions to customer issues by identifying and analyzing their concerns.
- Resolve complex problems by collaborating with cross-functional teams, ensuring a seamless and efficient resolution process.
- Act as the primary point of contact for customers, ensuring all concerns are addressed within a reasonable timeframe.
- Prioritize customer issues based on urgency and impact, ensuring smooth service delivery.
Maintaining Customer Records:
- Accurately document and maintain records of all customer interactions, including inquiries, complaints, and resolutions, within the designated system or CRM.
- Ensure that all data is securely stored and that it complies with organizational privacy policies and industry regulations.
- Review customer feedback and identify trends, providing insights to improve customer satisfaction.
Improving Processes:
- Continuously identify recurring issues or inefficiencies in the customer service process and suggest improvements to enhance service delivery.
- Work with team leaders and managers to implement process changes that increase efficiency and improve the customer experience.
- Actively participate in training sessions and meetings to stay updated on company policies, procedures, and tools used to enhance customer service.
Night Shift Operations:
- Work night shifts to provide 24/7 operational coverage for customers across different time zones.
- Adapt to varying workflows and prioritize tasks effectively during night hours to ensure efficient service delivery.
- Collaborate with international teams and maintain a strong presence in customer support, no matter the time zone.
- Display high levels of responsibility and reliability during night shifts, ensuring seamless business operations.
Why Join Us?
A Supportive Community:
At Cognizant, we understand the value of teamwork and collaboration. We take pride in fostering an inclusive, supportive, and collaborative workplace that provides the best opportunities for growth. Our team consists of skilled professionals who are passionate about helping each other grow and succeed. By joining us, you will be part of a community that values your contributions, nurtures your career aspirations, and encourages you to reach your full potential.
Global Presence:
Cognizant is a leading global professional services company, with over 300,000 associates across the world. We are committed to transforming businesses and creating solutions that shape the digital future. By joining Cognizant, you become part of a worldwide network that thrives on innovation, excellence, and impact. You will work alongside diverse professionals, gaining exposure to international clients, business practices, and cutting-edge projects.
Making a Difference:
At Cognizant, we don’t just dream of a better future—we create it. We prioritize doing what’s right by ensuring that our clients, employees, and communities benefit from our actions. Our commitment to sustainability, social responsibility, and positive environmental impact is central to our company’s mission. When you join Cognizant, you become part of an organization that aims to make a lasting, positive difference in the world.
Innovation at the Core:
Cognizant’s core strength lies in its innovative approach to problem-solving. We encourage our employees to think outside the box and continuously explore new solutions. Whether you are looking to specialize in a particular domain or broaden your skillset across multiple areas, we offer ample opportunities to grow and develop. Our teams work on cutting-edge projects that drive real-world impact, and we provide the resources and support necessary for you to succeed in your career.
Commitment to Diversity and Inclusion:
Diversity is at the heart of our innovation. At Cognizant, we embrace a diverse workforce, recognizing that different perspectives, backgrounds, and experiences foster creativity and drive business success. We are proud to be an equal-opportunity employer, and we prioritize inclusivity at every level of our organization. Whether it’s through employee resource groups, mentorship programs, or inclusive policies, we ensure that every individual feels respected, valued, and empowered to achieve their full potential.
Creating a Welcoming Environment:
We are committed to building an environment where everyone feels accepted and empowered to succeed. Cognizant provides a workplace that supports personal and professional development, fosters mutual respect, and allows employees to thrive. Our inclusive policies, regular feedback, and employee development programs ensure that you are equipped for success.
What We Offer
- Professional Growth: At Cognizant, you’ll have opportunities to continuously develop new skills, expand your knowledge, and advance your career. You’ll be supported by a team that prioritizes personal and professional development.
- Work-from-Home Flexibility: Enjoy the convenience and comfort of working from home while contributing meaningfully to the team. We offer a flexible work-from-home environment that fosters a healthy work-life balance.
- Comprehensive Training: We provide training programs designed to help you master new tools and strategies. You’ll be equipped with the knowledge necessary to excel in your role and take on more responsibilities as you grow.
- Competitive Compensation: We offer a competitive salary package that reflects your skills, experience, and the value you bring to the team. We recognize and reward the contributions of our employees.
- Global Exposure: Cognizant’s vast global network gives you the opportunity to collaborate with colleagues and clients from around the world. This exposure enhances your skillset and prepares you for global business challenges.
How to Apply
If you’re ready to embark on an exciting career journey, we encourage you to apply for the Business Manager role. The selection process will involve a series of interviews, which may be conducted in person or via video conferencing. Candidates may be asked to present a valid government-issued ID as part of the interview process.
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Disclaimer
Please note that the details provided in this job post are accurate as of the date of publication. Cognizant reserves the right to modify any information based on company policies or legal requirements. Any changes will be communicated to candidates accordingly.
Join us at Cognizant, where innovation meets opportunity, and together, we’ll build a brighter future for our clients, employees, and the world.