Apply Now For Client Operations at Forrester

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Apply now for Client Operations at Forrester and become part of a trailblazing team that supports some of the world’s leading business and technology leaders. Are you looking to step into a high-impact role with a globally respected company? This role is specifically crafted for individuals who thrive in client-facing operations, excel in fast-paced environments, and are driven to deliver outstanding customer experiences.

Located in New Delhi, India, this opportunity is available exclusively to professionals residing in the Delhi NCR region. While the position offers the flexibility of remote work during night shifts (8:30 PM – 5:30 AM IST), it is important to note that onboarding and initial training will take place in person at Forrester’s Delhi office.

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About Forrester

Forrester is a globally recognized leader in research and advisory services, trusted by professionals across industries to drive customer-focused growth. With a workforce of over 1,000 employees and a strong presence on LinkedIn, Forrester empowers decision-makers in areas such as technology, customer experience, digital transformation, marketing, sales, and product development.

At its core, Forrester champions customer obsession as the foundation for innovation and business acceleration. By leveraging a unique blend of data-driven insights, consulting expertise, and industry events, the firm equips leaders with the confidence to adapt boldly and place customers at the center of every strategy.

What sets Forrester apart is its commitment to objective and rigorous research. The company draws insights from extensive global surveys involving over 700,000 consumers and professionals annually, cutting-edge tools like Forrester Wave™ evaluations, and more than 100 million real-time feedback votes. It delivers guidance that is not only data-backed but also deeply practical.

Whether navigating market disruptions or enhancing customer engagement, businesses turn to Forrester for actionable strategies that fuel long-term growth.

Job Role – Client Operations Specialist at Forrester

The Client Operations Specialist position at Forrester is a cornerstone role in the Customer Success Services department. You’ll directly impact client satisfaction by ensuring smooth internal processes and seamless client communication. It is designed to maximize service efficiency while maintaining the highest standards of client interaction.

Key Responsibilities in the Client Operations Role

Client Communication Management

You’ll be the backbone of internal communication related to client cases.
Alert Customer Success Specialists of any time-sensitive updates or issues.

Client Request Tracking & CRM Coordination

Accurately monitor and log all incoming client requests.
Cases should be assigned appropriately based on Forrester’s service-level agreements.
Track and update client information using Salesforce CRM.

Ensure Quality of Analyst Interactions

Analyst sessions must be successfully coordinated and delivered to clients without disruption.
Troubleshoot any scheduling or technical problems to ensure a smooth client experience.

Collaboration Across Teams

Work closely with colleagues, coordinators, and research teams.
Ensure unified communication and quick resolution of client queries.

Technical Troubleshooting and Ad Hoc Projects

Serve as the go-to person for resolving client-side technical glitches.
Assist in various customer success projects, bringing innovation and structure to Forrester’s client operations.

Job Requirements for Client Operations at Forrester

A Bachelor’s degree with a strong academic record.
Prior experience with Outlook for scheduling and Salesforce CRM is a plus.
High attention to detail and accuracy.
Ability to collaborate effectively in a team setting and share responsibilities.
Proven customer service skills, especially in dynamic, fast-paced environments.
Strong problem-solving abilities, planning, and adaptability.

Why Apply Now for Client Operations at Forrester in Delhi NCR?

Global Exposure: Work with international teams and global clients.
Night Shift Flexibility: Ideal for professionals preferring nighttime hours.
Remote Work: After onboarding, work from the comfort of your home.
Career Growth: Learn, innovate, and progress within one of the world’s most trusted market research and advisory firms.

Whether you’re an early-career professional or someone looking to pivot into a dynamic support role, this is your chance to work for a respected brand like Forrester. You’ll not only enhance your client-handling skills but also build a rewarding career in client operations and customer success.

How to Apply

If you meet the criteria and are excited to take on this career-defining role, apply now via Forrester’s official careers portal or explore the job posting on LinkedIn and other job boards.

Don’t forget: Onboarding is mandatory in-office (Delhi) for the first 5 weeks, and you must reside in Delhi NCR.

Apply Now