Are you passionate about solving problems, helping others, and working in a dynamic, fast-paced environment? Pluralsight is seeking talented individuals to join us as Product Support Representatives (PSR). This is more than a job; it’s an opportunity to grow in a supportive and innovative culture that values learning, collaboration, and individuality.
If you’re ready to embark on an exciting journey that blends technology, communication, and customer service, this role could be the perfect fit for you. Read on to discover everything you need to know about the Product Support Representative position and how to apply.
Summary
| Company | Pluralsight |
| Role | Product Support Representative |
| Job ID | R0012837 |
| Type | Full time |
| Location | Remote+Hybrid |
Table Of Contents
What is a Product Support Representative?
A Product Support Representative is a vital part of the customer support team at Pluralsight. In this role, you will be the primary point of contact for customers, helping them navigate subscription services, troubleshoot technical issues, and resolve administrative queries. Your efforts will directly impact user satisfaction and ensure the smooth functioning of our services.
This role is ideal for individuals who thrive on variety and enjoy tackling new challenges. From answering customer inquiries via email and phone to collaborating with teammates on special projects, the daily responsibilities of a PSR are diverse and rewarding.
Who We’re Looking For
We’re searching for individuals who embody the following qualities:
- Outstanding Communicator: You have excellent interpersonal skills and the ability to convey information clearly and effectively.
- Curious Learner: You’re eager to learn and stay updated on new technologies, processes, and customer needs.
- Organized and Detail-Oriented: You excel at managing your time, following processes, and keeping track of details in a fast-paced environment.
- Collaborative Team Player: You enjoy working with others, contributing to a positive team dynamic, and brainstorming solutions to challenges.
- Proactive Problem Solver: You’re comfortable asking detailed questions, conducting research, and taking initiative to resolve issues.
- Culturally Aligned: You embrace Pluralsight’s mission and values and help foster a culture of trust, autonomy, and inclusivity.
Key Responsibilities
As a Product Support Representative, your daily responsibilities will include:
- Providing Exceptional Customer Support: Respond to customer inquiries via phone and email, addressing questions about subscriptions, payments, technical issues, and administrative concerns.
- Troubleshooting and Problem-Solving: Use basic troubleshooting steps to identify and resolve issues efficiently. This includes validating application or website concerns and escalating complex problems to technical teams when necessary.
- Maintaining Accuracy: Document customer interactions and resolutions accurately, ensuring data is complete and up-to-date.
- Identifying Trends: Analyze customer feedback and identify recurring issues or trends that can inform improvements to products and services.
- Collaborating Across Teams: Work with support team members and other departments on special projects and initiatives.
- Providing Feedback: Suggest improvements to the support experience and contribute ideas for optimizing internal processes.
Qualifications and Skills
To excel in this role, you’ll need a combination of technical proficiency, communication skills, and a customer-focused mindset. Below are the qualifications and experiences we’re seeking:
Basic Requirements:
- A bachelor’s degree is mandatory.
- Fluency in English, both spoken and written.
- Exceptional communication and interpersonal skills.
- Experience working in a customer support or related role.
Preferred Skills:
- Familiarity with ticketing tools and support systems is an advantage.
- Basic understanding of technology and troubleshooting steps.
- Advanced proficiency in tools like Microsoft Excel for data analysis and reporting.
If you possess a blend of technical aptitude, organizational skills, and a passion for helping others, you’ll thrive in this role.
Why Join Pluralsight?
Pluralsight is more than a workplace; it’s a community of lifelong learners dedicated to empowering technologists and organizations to achieve their goals. Here’s what makes Pluralsight a fantastic place to work:
- Remote and Hybrid-Friendly: Enjoy the flexibility of working from home while staying connected to a global team.
- Mission-Driven Culture: Be part of a company that’s shaping the future of technology workforce development.
- Commitment to Diversity and Inclusion: Pluralsight values diverse perspectives and is dedicated to building an inclusive environment.
- Collaborative Atmosphere: Work in a culture that values trust, autonomy, and teamwork.
- Growth Opportunities: Benefit from resources like professional development funds, a Pluralsight subscription, and ongoing learning opportunities.
- Comprehensive Benefits: Enjoy competitive compensation packages, medical coverage, unlimited PTO, summer Fridays, wellness reimbursements, and more.
What Sets Pluralsight Apart?
Pluralsight’s focus on learning and development is at the heart of its mission. By joining our team, you’ll have access to cutting-edge tools, a supportive community, and opportunities to make a meaningful impact on the tech industry. Our Skills, Flow, and Cloud products enable technologists to build better by developing critical skills, improving processes, and gaining data-driven insights.
We’re driven by curiosity, innovation, and a commitment to empowering individuals and organizations to thrive in an ever-changing digital landscape.
How to Apply
Ready to take the next step in your career? Applying for the Product Support Representative role at Pluralsight is simple:
- Visit the Careers Page: Head to Pluralsight’s official careers website and search for the Product Support Representative position using job ID R0012837.
- Prepare Your Application: Ensure your resume highlights relevant skills and experiences, such as customer support roles, technical proficiency, and communication abilities.
- Submit Your Application: Follow the instructions on the website to complete your application. Keep an eye on your email for updates about the status of your application.
Protect Yourself from Fraud
Pluralsight takes recruitment integrity seriously. Please note:
- We will never ask for fees or deposits as part of the hiring process.
- All communication will come from official Pluralsight channels.
- For more tips on avoiding recruitment fraud, visit the official Pluralsight careers page.
Travel Requirements
While this is a remote-friendly role, occasional travel to Pluralsight’s headquarters in Utah may be required for team-building activities or special projects. Pluralsight supports a balanced approach to remote work and in-person collaboration.
Join Us and Make an Impact
At Pluralsight, you’ll be part of a team that’s shaping the future of technology education. As a Product Support Representative, you’ll play a critical role in ensuring customer satisfaction, resolving challenges, and contributing to a culture of learning and innovation.
Don’t miss this opportunity to grow your career with a company that values curiosity, inclusivity, and collaboration. Apply today and take the first step toward an exciting future with Pluralsight!