Reliance Jio Hiring: Customer Service | Work From Home

Job Summary

Table Of Contents

About Reliance Jio

Reliance Jio, India’s largest telecom company, is on a mission to digitally transform the nation. With a commitment to creating a digitally empowered society, Jio delivers world-class products and services while encouraging employees to innovate and drive change. Joining Reliance Jio means becoming part of an organization that values creativity, collaboration, and the spirit of going the extra mile to make India truly digital.

As a young and dynamic company, Reliance Jio is a space for individuals with fresh perspectives, innovative ideas, and a passion for technology. If you are driven, enthusiastic, and eager to explore limitless opportunities, Jio is the place for you. Become part of this incredible movement to empower billions of Indians!

Job Description

Reliance Jio is currently hiring for a Customer Service-Blended Process role. This is a permanent work-from-home opportunity, making it an excellent option for candidates looking for flexibility and career growth in the BPO industry.

Process Overview:

This position involves a blended process, including:

• Chat or Email support
• Inbound calls
• Outbound calls

Important: Applicants must carefully review all job requirements before applying to ensure their profiles align with the role.

Key Responsibilities

1. Customer Support: Handle customer queries effectively via chat, email, and calls.
2. Inbound and Outbound Communication: Assist customers with their concerns, inquiries, or requests over the phone and chat platforms.
3. Email Support: Address customer issues or concerns through professional, clear, and well-written email responses.
4. Problem-Solving: Understand customer needs and provide accurate and timely solutions.
5. Communication Management: Maintain excellent verbal and written communication throughout interactions.
6. Efficiency: Ensure customer satisfaction by handling queries efficiently and maintaining professionalism.
7. Documentation: Keep a record of customer interactions and ensure data accuracy.

Requirements for the Role

Reliance Jio seeks candidates who meet the following criteria:

Mandatory Requirements:

1. Excellent English Communication Skills:
   • Strong verbal and written communication skills in English are a must.
   • Ability to type accurately and respond effectively to customer queries via chat and email.
2. Experience:
   • Minimum 6 months of on-paper BPO experience (voice or non-voice process).
3. Technical Setup:
   • A personal laptop or desktop is mandatory.
   • A reliable broadband internet connection for work-from-home operations.
4. Eligibility:
   • Only candidates not currently pursuing studies are eligible (students are not being hired at this time).
   • Age criteria: 18 to 40 years.

Job Highlights

• Employment Type: Full-Time, Permanent
• Work Mode: Permanent Work from Home
• Working Days: 6 days a week with 1 rotational week off
• Shift Timings: Rotational shifts, including night shifts
• Working Hours: 9 hours per day
• Salary: Up to ₹3 LPA (depending on experience)

Benefits of Joining Reliance Jio

1. Permanent Work-From-Home: Enjoy the comfort of working from your home while gaining valuable customer service experience.
2. Flexible Shifts: Rotational shifts ensure you have a work schedule that can adapt to your needs.
3. Career Growth: Build a strong foundation in customer service with one of India’s largest and most respected companies.
4. Competitive Salary: Earn up to 3 LPA, based on your experience and performance.
5. Dynamic Work Environment: Work in a fast-paced environment that allows for continuous learning and growth.
6. Stability: This is a permanent role, ensuring job stability and long-term opportunities.

Interview Process

Candidates can apply directly via the details provided below and proceed with the interview process.

Interview Timings: 10 AM to 6:30 PM (Please note the timings before applying.

Contact Information:

Hiring Representative: Vaishnavi Parab
Phone: 8850669517
Email: Vaishnavi.parab@ril.com

Interested candidates can send their updated resumes directly via WhatsApp or email.

Key Skills Required

Candidates with the following skills are encouraged to apply:

• Blended Process Expertise
• Customer Service Skills
• Chat Process Handling
• Excellent Verbal and Written Communication
• Email Support
• Typing Speed and Accuracy
• Non-Voice/Voice Process
• International Chat Process Experience
• Problem-Solving and Multi-tasking Abilities

Why Work with Jio?

At Reliance Jio, employees are at the heart of driving India’s digital transformation. As part of Jio, you will:

• Be part of a company that values creativity, innovation, and progress.
• Contribute to building products and services that shape the future of technology in India.
• Work in a dynamic and supportive environment where you can learn, grow, and make an impact.
• Have access to resources and opportunities that fuel career growth.

Jio strongly believes in empowering individuals to dream big and transform those dreams into reality.

How to Apply

To apply for the Customer Service-Blended Process role, follow these steps:

1. Update Your Resume: Ensure it includes complete details, including your full address, educational qualifications, and work experience.
2. Send Your Resume:
3. WhatsApp:
   • Share your resume on 8850669517
   • Email: Send your resume to Vaishnavi.parab@ril.com
4. Attend Interviews: Be available during the specified interview timings (10 AM to 6:30 PM).

Reliance Jio offers a fantastic opportunity for candidates looking to build a strong career in the customer service domain. With permanent work-from-home flexibility, competitive salaries, and a chance to work with India’s largest telecom company, this is a role you do not want to miss!

If you have excellent communication skills, a customer-centric attitude, and are ready to join a dynamic team, apply now and become part of Jio’s vision to transform India digitally.

Don’t wait – share your updated resume and take the first step toward a rewarding career with Reliance Jio!

For more details, Watch this video: