Remote Job 2025 : Jr. Customer Success Executive at CometChat | Apply Now
Customer executive remote job at Cometchat
Are you passionate about customer success, relationship-building, and the power of communication technology? Do you thrive in a dynamic, fast-paced environment where you can use your technical aptitude to solve real-world problems? If so, CometChat may be the perfect place for you to take your career to the next level.
CometChat is an all-in-one communication platform designed to help businesses seamlessly integrate in-app messaging functionalities for text, voice, and video. By eliminating the need to build a messaging module from scratch, we empower companies to create meaningful user-to-user engagement, boost customer satisfaction, and fuel business growth.
Our mission is simple: fuel customer growth through meaningful user-to-user engagement.
From small startups to global enterprises, CometChat serves over 50,000 customers across diverse industries including dating, telehealth, e-commerce marketplaces, and thriving online communities. Thanks to our cutting-edge technology and market validation, CometChat has been scaling rapidly with backing from top investors, including iSeed Ventures, Silicon Badia, and Signal Peak Ventures.
As we continue to expand, we’re looking for talented individuals to join our team and help shape the future of in-app communication.
Why You Should Join CometChat
At CometChat, we are more than just a tech company; we are a group of innovators, problem-solvers, and relationship-builders. We are committed to fostering a culture of collaboration, innovation, and growth. Our team consists of talented professionals from around the globe, and we pride ourselves on providing a supportive work environment where you can thrive and grow.
Here are just a few reasons why you should consider joining our team:
Remote Flexibility: Enjoy the flexibility of working from anywhere, with the ability to collaborate with a diverse team spread across different time zones.
Growth Opportunities: As a rapidly expanding company, CometChat offers numerous opportunities for career advancement and professional development.
Innovative Culture: We believe in constantly innovating and improving both our product and our internal processes. Your ideas will be heard, and you’ll be given the autonomy to shape the future.
A Collaborative, Fun Environment: We value teamwork and encourage a positive, fun, and supportive culture. We work hard, but we also know how to enjoy the journey.
The Role: Jr. Customer Success Executive
As a Jr. Customer Success Executive, you’ll play a crucial role in ensuring our customers experience the maximum value from our platform. You’ll work directly with customers to help them navigate their post-sale journey, providing exceptional service, and helping to resolve any technical issues they may encounter.
Your main focus will be on building strong relationships with customers, understanding their needs, and ensuring that their experience with CometChat remains smooth, productive, and successful.
Primary Responsibilities:
1. Customer Communication & Engagement:
Regularly communicate with customers, particularly those at risk of churn, to understand their concerns and proactively address any issues.
Act as a liaison between customers and internal teams, sourcing answers to technical questions and offering tailored solutions.
2. Account Monitoring & Health Checks:
Perform monthly account reviews to ensure customer satisfaction and identify opportunities for upgrades or additional support.
Take ownership of your book of business, consistently monitoring and prioritizing activities that support account health and customer satisfaction.
3. Customer Retention & Upsell Opportunities:
Track churn intent signals and work with customers to understand any dissatisfaction. Engage with customers to prevent service disruption and increase customer retention.
Look for opportunities to expand business within existing customer accounts, identifying potential for additional product offerings and features.
4. Customer Implementations & Onboarding:
Assist in managing the onboarding and implementation of new customers, ensuring a seamless experience as they adopt CometChat’s communication solutions.
Work closely with the R&D team to optimize customer usage, helping them get the most out of our features.
5. Data-Driven Approach:
Bring a data-driven mindset to your day-to-day activities, prioritizing tasks that contribute to overall customer satisfaction, retention, and product engagement.
Leverage tools like HubSpot, Google Suite, and Slack to track customer interactions and ensure smooth workflows.
6. Internal Collaboration & Process Development:
Collaborate with internal teams, including R&D, sales, and marketing, to ensure alignment and provide the best experience to customers.
Contribute to process improvement initiatives to create scalable solutions as CometChat continues to grow.
7. Proactive Support & Problem-Solving:
Be proactive in identifying potential challenges customers may face, offering guidance and support before issues escalate.
Cultivate strong relationships with customers through empathy, timely responses, and clear communication.
What We’re Looking For
We’re seeking someone who combines strong technical understanding with a passion for customer success. You should be comfortable in a fast-paced, evolving environment and have the ability to manage multiple tasks while maintaining a high level of attention to detail.
Key Qualifications:
1+ Year of Experience in Customer Success: Previous experience working in a customer success, support, or account management role.
Technical Aptitude: Ability to understand and communicate technical concepts clearly, and explain the business value behind them to customers.
Proactive Mindset: A self-starter who can work independently and prioritize tasks to ensure customer success and retention.
Strong Communication Skills: Excellent written and verbal communication skills in English. You should feel confident speaking with customers over email and video calls.
Tools Familiarity: Experience using tools like HubSpot, Slack, Zoom, and Google Suite for customer management and communication.
Empathy & Problem-Solving: A genuine passion for helping others and solving problems, along with a customer-first mindset.
Desired Qualities:
Solutions-Oriented: Ability to identify challenges and proactively suggest solutions that benefit both customers and the company.
Team Player: A collaborative mindset and willingness to work with various internal teams to deliver the best customer experience.
Resilience: Ability to manage customer concerns and work through challenges while maintaining a positive, solution-oriented attitude.
Why CometChat?
At CometChat, we’re building something extraordinary. We don’t just want to fill a position—we’re looking for passionate individuals who want to make a real impact on our customers and our company’s future. If you’re someone who thrives in a fast-paced environment, loves to learn, and enjoys helping people, you’ll fit right in.
How to Apply
Ready to make your mark with CometChat? Applying is easy!
Prepare Your Resume: Tailor your resume to highlight your experience in customer success, your technical skills, and any relevant achievements that demonstrate your ability to drive customer engagement.
Submit Your Application: Apply directly through our careers page, or by sending your resume and a cover letter to our HR team at careers@cometchat.com.
Interview Process: If you’re selected for an interview, we’ll schedule a series of conversations with key team members to discuss your background, experience, and passion for customer success. This is a great opportunity for you to ask questions and learn more about what makes CometChat unique.
We are excited to get to know you and see how you can contribute to our team and mission!